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Managing Business Documents

Even if you are filing most documents electronically, in virtual filing cabinets, there are almost always physical documents to be processed. Organizing your system of filing would be a topic all of its own. Here we will address a couple of the physical elements of document management. Copiers & Printers One of the more common […]

What are the benefits of WebRTC?

Allison Boccamazzo of WebRTC World composed an interesting article entitledSix Key Benefits of WebRTC That You Need to Know. This was a panel subject of the ITEXPO 2014 which took place in August 2014 at The Rio in Las Vegas. Here’s a summary of what she wrote: Disruptive technologies are changing the face of real-time communications, […]

Telephone Etiquette Tips

There are some great telephone tips and training available from Here are a few of them: Tips for the Receptionist or Secretary Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and […]

Writing Sales Prospecting Emails

Emails are a well established method of communicating with prospects and customer. Leslie Ye offered the following important tips to help make this process a successful component of your sales activity. 1) Draw a connection between you and your prospect. Hook your prospect within the first two sentences of your email. An unsolicited email is inherently interruptive, so don’t throw […]

Is your telephone system making or losing money?

Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction. Are you able to answer these important questions: How many people call your main telephone number? When do you receive the most calls? How long do callers wait for someone to answer their initial calls? […]