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Why you may need call recording

Okay, maybe you don’t need a flight recorder in your business . . . Perhaps you don’t even need call recording (also known as call logging). However, many businesses achieve valuable benefits from recording customer calls. Typically, at the forefront of these are employee training and maintaining call quality. But there can be other, perhaps […]

What are cloud services?

Reference to “The Cloud” has become part of everyday communication in the technology world. So, what is the cloud? Cloud services are off-premise resources provided over the Internet. The cloud infrastructure includes the hardware and software components, such as servers, storage, networking and virtualization software required to support the needs of a cloud computing model. […]