Join the Cloud Crowd . . .

It’s Time to Move Your Business Communications into the Cloud There’s still plenty of room for your business in the Cloud! Embrace UCaaS: Unified Communications as a Service UCaaS is an all-in-one solution, a single payment service that includes voice, messaging, mobile features, conferencing, collaboration, and a wealth of other communication services. Easily add new […]

Get the RoIP Advantage

Many traditional communications services have been enhanced thanks to IP technology in recent years. Radio is just one platform that is more flexible and functional when handled over a digital network connection. So what are the main advantages of RoIP (Radio over IP)? The benefits of radio over IP are relevant to a surprisingly large […]

Wireless Office?

Wireless is fast becoming a major component of network infrastructures as workforce demands for mobility evolve. There is a desire for the flexibility to move about the office without having to crawl under a desk to find a network connection. With a plethora of devices requiring connectivity, there is often a significant drain on IT […]

Portable Two-Way Radios

Two-way radios play a key role in many industrial, health care and emergency services applications. As commonplace as cellular phones have become in today’s society, in some environments they are not necessarily the best communications tool. A two way radio is much more efficient, allowing instant communication between people fast and effectively. Are you taking […]

Building Access Control

Technological advancements have brought us entrance and exit control devices and a multitude of components that integrate to provide for the expansion your business may need in the future. These may include electric door strikes, electromagnetic locks, and biometrics. Integration with intrusion alarm and video surveillance systems are often included to meet the critical security […]

Toll Fraud Defense

Toll fraud, also known as phreaking or phone hacking is a risk to businesses of any size with an estimated 85% considered to be vulnerable Prevention Tips: In a previous article I shared the following toll fraud prevention tips: 1. Learn how toll fraud can occur. Talk to your telephone equipment provider and learn how […]

How’s your connection?

Is it time to assess the value you’re getting from you business telephone system? Are you maximizing customer service and productivity? Today’s telephone systems offer the opportunity to maintain the all-important personal connection with customers while effectively utilizing new features available with current technology. If you are considering upgrading your telephone system, it’s important to […]

Select the right phone system

It can be a challenging process to select the right telephone system for your business. Several factors should be considered. Here are a few thoughts that may help you with this exercise. Reliability is a critical component to any business telephone system. Traditional PBX systems with analog or digital (PRI) connections to the outside world […]

All Aboard with UC?

What is Unified Communications (UC)? Gartner defines unified communications (UC) products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some […]

Why you may need call recording

Okay, maybe you don’t need a flight recorder in your business . . . Perhaps you don’t even need call recording (also known as call logging). However, many businesses achieve valuable benefits from recording customer calls. Typically, at the forefront of these are employee training and maintaining call quality. But there can be other, perhaps […]