Are you ready for “VoIP”?
VoIP (Voice over Internet Protocol) is a prevalent buzz word in the telecommunications industry today. VoIP includes technologies that use the Internet Protocol’s connections to exchange fax, voice and other forms of communication that were traditionally completed on Public-Switched Telephone Networks (PSTN). There are several factors to be considered to successfully complete the Voice over […]
Get the RoIP Advantage
Many traditional communications services have been enhanced thanks to IP technology in recent years. Radio is just one platform that is more flexible and functional when handled over a digital network connection. So what are the main advantages of RoIP (Radio over IP)? The benefits of radio over IP are relevant to a surprisingly large […]
Select the right phone system
It can be a challenging process to select the right telephone system for your business. Several factors should be considered. Here are a few thoughts that may help you with this exercise. Reliability is a critical component to any business telephone system. Traditional PBX systems with analog or digital (PRI) connections to the outside world […]
What are the benefits of WebRTC?
Allison Boccamazzo of WebRTC World composed an interesting article entitledSix Key Benefits of WebRTC That You Need to Know. This was a panel subject of the ITEXPO 2014 which took place in August 2014 at The Rio in Las Vegas. Here’s a summary of what she wrote: Disruptive technologies are changing the face of real-time communications, […]
Is your telephone system making or losing money?
Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction. Are you able to answer these important questions: How many people call your main telephone number? When do you receive the most calls? How long do callers wait for someone to answer their initial calls? […]
Protect Your Business with Voice Documentation
We have all heard automated telephone greetings including statements such as, “This call may be recorded for quality assurance purposes.” There is increased recognition of the value to be gained from call recording today. Accordingly, there is a recognized need to move beyond the associated negative stigma and refer to it as voice documentation. Email […]
Telecommunications Hints & Tips
Given the growing complexity and options in the field of telecommunications, it is important to keep an eye on developments if you expect to keep a reasonable handle on planning for your short and medium term needs. Of course, defining your requirements is much more involved today than, for example, “I think we need 15 […]
