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Telephone Etiquette Tips

There are some great telephone tips and training available from Here are a few of them: Tips for the Receptionist or Secretary Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and […]

Protect Your Business with Voice Documentation

We have all heard automated telephone greetings including statements such as, “This call may be recorded for quality assurance purposes.” There is increased recognition of the value to be gained from call recording today. Accordingly, there is a recognized need to move beyond the associated negative stigma and refer to it as voice documentation. Email […]