Protect your business, your employees, and your customers.
Call reporting and recording can be used to monitor productivity as well as misuse of time and phone lines.
Some businesses can bill for their specific phone usage. Law firms are great examples of this type of business.
Traffic reports are useful to ensure customer care standards are adequately being met.
Phone calls can be tracked to generate revenue. Care facilities are a great example of this type of application.
Record and monitor the quality of calls to ensure that every phone call is being taken care of to your company’s professional customer service standards.
Call Records can be analyzed to improve agent performance and share relevant information with colleagues.
Many businesses are required to comply with regulatory requirements regarding sensitive information.
If an issue is to arise between employee and client over the phone, the call record can be easily extracted and analyzed to help resolve the dispute.
Voice documentation is available for analog, digital and VoIP business communications platforms. Integration into your existing telephone system is not only necessary, it is easy to do.
The advantages of using voice documentation are abundantly clear. When documenting all phone-based communications with your customers you can control liability threats, improve employee performance, enhance the quality of your client interactions and develop an archiving tool all in one shot. Voice documentation is a simple way to ensure that your employees feel protected and knowledgeable at all times, enabling them to consistently deliver a better customer experience.
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Contributed by Mike Szakacs