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Telephone Etiquette Tips

There are some great telephone tips and training available from Here are a few of them: Tips for the Receptionist or Secretary Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and […]

Is your telephone system making or losing money?

Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction. Are you able to answer these important questions: How many people call your main telephone number? When do you receive the most calls? How long do callers wait for someone to answer their initial calls? […]